Terms and conditions
In accordance with the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the domain of our virtual store www.dermeyes.com corresponds to IBERIA VISION CARE SL, hereinafter , THE COMPANY, with registered office in Plaza Vicente Roda Nº. 194 A, 46370 Chiva (Valencia), C.I.F no. B35945286.
The purpose of these General Conditions of Contract and use is to regulate the provision of the information provided in the online store of (the company) and the commercial transactions that arise between THE COMPANY and the users of the domain www.dermeyes.com Both the navigation by the online store as the acquisition of any of the products offered in it, suppose the acceptance as user, without reservations of any kind, of each and every one of the present general contracting and use conditions. THE COMPANY may at any time and without prior notice, modify the present general conditions of contracting and use, as well as the particular conditions that, if any, are included, by publishing such modifications in the store in order that they may be known by the users, and the date of said modifications being recorded. Consequently, it will be the responsibility of all Users, the careful reading of these General Conditions of Contract and use in force in each of the occasions that access this Website, so if it does not agree with any of them here, you must refrain from using this Website.
Through the Website, THE COMPANY offers the Users the possibility of accessing: To the online purchase of our products (hereinafter the “Services”).
3. Privacy and Data Processing
4. Industrial and Intellectual Property
The User acknowledges and accepts that all the contents displayed on the Website and in particular, designs, texts, images, logos, icons, buttons, software, trade names, trademarks, or any other signs susceptible of industrial use and / or trademarks or distinctive signs, all industrial and intellectual property rights, on the contents and / or any other elements inserted in the page, that are the exclusive property of THE COMPANY and or of third parties, who have the exclusive right to use them in the economic traffic. Therefore, the User undertakes not to reproduce, copy, distribute, make available or otherwise communicate publicly, transform or modify such content by keeping the COMPANY harmless from any claim arising out of breach of such obligations. In no case does access to the Website imply any waiver, transmission, license or total or partial transfer of said rights, unless expressly stated otherwise. These General Conditions of Hiring and Use of the Website do not grant to Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and / or its Contents other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the previous and express authorization specifically granted for this purpose by THE COMPANY or the third holder of the rights affected.
The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site itself as a multimedia artistic work, are protected as rights for intellectual property legislation. THE COMPANY is the owner of the elements that make up the graphic design of the Website, the menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the Website or, in any case, authorization for the use of those elements. The content provided on the Website may not be reproduced in whole or in part, nor transmitted nor registered by any information retrieval system, in any form or by any means, unless prior authorization is granted, written, of said entity.
It is also prohibited to delete, avoid and / or manipulate the copyright as well as the technical protection devices, or any information mechanisms that may contain the contents. The User of this Website undertakes to respect the rights enunciated and to avoid any action that could harm them, reserving in any case THE COMPANY the exercise of whatever means or legal actions correspond to him in defense of his legitimate intellectual and industrial property rights.
5. Obligations and Responsibilities of the Website User
The user is obliged, in a general way, to comply with these Conditions and to comply with the special warnings or instructions of use contained in them or on the Website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence and refraining from using the Website in any way that may prevent, damage or deteriorate the normal functioning of the Website, the assets or rights of (the company), its suppliers, other users or in general of any third party. It is prohibited to access and use the portal to minors without the express consent of the parents or guardians.
The User undertakes specifically to:
a) Make an appropriate and lawful use of the Website as well as the contents and services, in accordance with: (i) the applicable legislation at any time; (ii) the General Conditions of Use of the Website; (iii) generally accepted morals and good customs and (iv) public order.
b) Provide truthful information by completing with your personal data the forms contained in the Website and keep them updated at all times in a way that responds, at any time, to the actual situation of the User. The User will be solely responsible for the false or inaccurate statements that he makes and for the damages he causes to THE COMPANY or to third parties for the information he provides.
c) Provide accurate information about the data requested in the user registration form or order fulfillment, and keep them updated.
Notwithstanding what is established in the previous section, the User must also refrain from:
a) To make an unauthorized or fraudulent use of the Website and / or the contents for illicit purposes or effects, prohibited in the present General Conditions of Use, harmful to the rights and interests of third parties, or that in any way may damage, disable, overburden, impair or prevent the normal use of services or documents, files and any kind of content stored on any computer equipment.
b) Access or attempt to access resources or restricted areas of the Website, without fulfilling the conditions required for such access.
c) To cause damage to the physical or logical systems of the Website, its suppliers or third parties.
d) Introduce or disseminate on the network computer viruses or any other physical or logical systems that are likely to cause damage to the physical or logical systems of THE COMPANY, its suppliers or third parties.
e) Attempt to access, use and / or manipulate the data of THE COMPANY, third-party suppliers and other Users.
f) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless authorized by the holder of the corresponding rights or is legally permitted.
g) Suppress, conceal or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of the COMPANY or third parties incorporated into the contents, as well as technical protection devices or any information mechanisms that may be inserted in the content.
h) Obtain or attempt to obtain the contents, using means or procedures different from those that, depending on the cases, have been made available for this purpose or have been expressly indicated in the web pages where the content is found or, in general, of those that are habitually used on the Internet because it does not involve a risk of damage or disuse of the website and / or contents.
i) In particular, and in a purely indicative and non-exhaustive way, the User undertakes not to transmit, disseminate or make available information, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software and, in general, any kind of material that:
(i) In any way is contrary, disregards or threatens the fundamental rights and public freedoms constitutionally recognized in the International Treaties and in the rest of the legislation in force.
ii) Induce, incite or promote criminal, denigratory, defamatory, violent or, in general, acts contrary to law, morality, generally accepted good customs or public order.
(iii) Induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, belief, age or condition.
(iv) Incorporate, make available or permit access to criminal, violent, offensive, harmful, degrading, or otherwise contrary products, elements, messages and / or services contrary to law, morality and generally accepted good practices; to public order.
(vii) It is protected by the legislation on intellectual property or industrial protection belonging to the COMPANY or to third parties without the authorized use of the intended use.
(viii) Be contrary to honor, personal and family privacy or the image of people.
(ix) Constitutes any type of advertising.
If you access some of the services and / or contents of the Website, you will be provided with a password, the User undertakes to use it in a diligent manner, keeping it at all times in secret. Consequently, it will be responsible for its adequate custody and confidentiality, committing itself not to cede it to third parties, temporarily or permanently, nor to allow access to the aforementioned services and / or contents by outsiders. Likewise, it is obliged to notify THE COMPANY of any fact that may lead to improper use of its password, such as, by way of example, theft, loss or unauthorized access, in order to proceed to its immediate cancellation. Consequently, as long as you do not make the previous notice, THE COMPANY will be exempt from any liability that may arise from the improper use of your password, being your responsibility any illicit use of the contents and / or services of the Website by any illegitimate third party.
j) Not to carry out advertising or commercial activities through the Website, and not to use the contents and information of the same to send advertising, or send messages with any other commercial purpose, nor to collect or store personal data of third parties.
If you negligently or maliciously fail to comply with any of the obligations set forth in these General Terms and Conditions of Contract and Use, you will be liable for all damages and losses that may result from such breach for THE COMPANY.
THE COMPANY does not guarantee the continuous access, nor the correct visualization, downloading or utility of the elements and information contained in the pages, which may be impeded, hindered or interrupted by factors or circumstances that are beyond its control.
THE COMPANY is not responsible for the decisions that could be taken as a result of access to the contents or information offered.
THE COMPANY may interrupt the service or immediately resolve the relationship with the User if it detects that it is using its Website or any of the services offered therein contrary to these General Conditions of Use. responsible for damages, losses, losses, claims or expenses derived from the use of the Website. It will only be responsible for eliminating, as soon as possible, the contents that can generate such damages, as long as this is notified. In particular, it shall not be liable for any damages that may arise, inter alia, from:
(i) interference, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunication lines and networks, or by any other cause beyond the control of THE COMPANY.
(ii) illegitimate intrusions through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any other.
(iii) improper or improper use of the Website.
(iv) security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions of the same. The administrators of THE COMPANY reserve the right to remove, totally or partially, any content or information presented on the Website.
The User agrees not to reproduce in any way, not even through a hyperlink or hyperlink, the LA EMPRESA Web Site, as well as any of its contents, unless expressly authorized in writing by THE COMPANY.
The COMPANY Web Site includes links to other websites managed by third parties, in order to facilitate the User’s access to the information of collaborating companies and / or sponsors. Accordingly, THE COMPANY is not responsible for the content of such websites, nor is it placed in a position of guarantor or of a party offering the services and / or information that may be offered to third parties through third party links .
The User is granted a limited, revocable and non-exclusive right to create links to the main page of the Website exclusively for private and non-commercial use. Websites that link to our Website (i) may not imply that COMPANY recommends that website or its services or products; (ii) they may not distort their relationship with THE COMPANY or affirm that THE COMPANY has authorized such link, nor include trademarks, names, trade names, logos or other distinctive signs of THE COMPANY; (iii) may not include content that may be considered to be in bad taste, obscene, offensive, controversial, inciting violence or discrimination on the basis of sex, race or religion, contrary to public order or illegal; (iv) may not link to any page of the Website other than the main page; (v) must link to the website address itself, without allowing the website that makes the link to reproduce the Website as part of its website or within one of its “frames” or create a “browser” on any of the pages of the Website. THE COMPANY may request, at any time, to delete any link to the Website, after which it must proceed immediately to its elimination. THE COMPANY can not control the information, contents, products or services provided by other websites that have established links to the Website.
Consequently, THE COMPANY assumes no responsibility for any aspect relating to such websites.
8. Completion of the order.
To place an order you need to connect to www. and register as a user, completing the electronic form that appears at each moment in the store and following the instructions indicated therein. After registration, and to proceed to the purchase of products, you must add the product that you wish to purchase to the basket, according to the indications collected on the screen, completing to this effect the supplied order form and validating it.
The prices and offers presented in the Website are valid only and exclusively for online orders made at www. and may not match current prices and offers at other (company) stores.
The validation of the order by the customer expressly acknowledges the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless otherwise proved, the data recorded by (the company) are proof of the set of transactions between (the company) and its customers. (The company) will file the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and as soon as possible, before 24 hours have elapsed since the execution of the purchase, the Customer Service of (the company) will send you by e-mail proof of purchase. If you do not agree with the information contained in this confirmation you can request the modification of the same or the cancellation of the contract.
9. Data Protection
To use some of the Services, Users must provide certain personal data beforehand. To this end, THE COMPANY will automatically process Personal Data in compliance with Law 15/1999 of 13 December on the Protection of Personal Data and the RD for development 1720/2007. For this purpose, the User can access the policy followed in the processing of personal data as well as the establishment of the previously established purposes, according to the conditions defined in the Data Protection Policy presented by the Website.
10.- Availability of products
The selection of products offered at www. is valid as long as the products are visible on the Website, with the stock limits available. In the tab of each product it is indicated in which we can send it from our warehouses. If the merchandise is in stock, the approximate term is 3 to 5 days. If, on the other hand, we do not have a stock, we will make a request to the supplier, estimating a period of approximately 10 days. To this must be added the delivery times that may have the transport operators with whom we work.
The indicated delivery times are indicative. In any case, the delay in delivery with respect to the deadlines indicated will not entitle the client to demand compensation.
11.- Shipping Methods and Delivery Times
Los productos se envían a la dirección de envío que nos hayan indicado en el pedido. Le proponemos distintos The products are sent to the shipping address that we have indicated in the order. We propose different ways of sending to get the order in the most convenient and appropriate way to your needs.
• Urgent delivery to home.
• Postal mail package.
• Picked up at the store.
THE COMPANY proposes various means of payment so that you can choose the one that best suits you or best suits your needs:
• Payment by Credit Card
• Transfer payment
The shipping and / or handling costs are not included in the price and will be displayed before the end of your purchase, depending on the shipping address of each order.
THE COMPANY reserves the right to use the cookie technology on the Website, in order to recognize it as a Frequent User and to personalize its use of the Website by preselecting its language, or more desired or specific contents. The “cookies” used by the Website, or the third party acting on its behalf, are associated only with an anonymous user and his computer, and do not provide the personal data of the user.
Cookies are files sent to a browser through a web server to record the User’s navigation on the Website, when the User allows their reception. In turn you can delete the “cookies” for which you should consult the instructions for use of your browser.
Thanks to the cookies, it is possible that THE COMPANY recognizes the browser of the computer used by the User in order to facilitate content and offer the navigation or advertising preferences that the User, the demographic profiles of Users as well as to measure visits and traffic parameters, monitor progress and number of entries.
14. Duration and Termination
The provision of the service of this Website and other services in principle have an indefinite duration. However, THE COMPANY may terminate or suspend any of the portal services. Whenever possible, THE COMPANY will announce the termination or suspension of the provision of the service determined.
15. Right of withdrawal
If you are not satisfied, you can make the return of your purchases made at www.dermeyes.com in our own online store.The maximum term to request the return is stipulated in 15 working days from the reception of the order.The circumstances that may lead to a return are as follows:
a) If the product you have ordered does not satisfy you: it can be returned provided it has not been unsealed and provided it is in perfect condition.
b) Defective product of origin: the change will always be made by the same article.
16. Product Warranty
THE COMPANY will make changes or refunds provided that:
a) Give prior notice to our Customer Service Department.
b) The products keep intact their seal of origin.
THE COMPANY shall not be liable at all in case of inability to provide service, if this is due to prolonged interruptions of electricity supply, telecommunication lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event.
17. Dispute resolution. Applicable law and jurisdiction
These General Conditions of Use, as well as the use of the Website, will be governed by Spanish law. Any dispute will be resolved in the courts of Gandia.
In the event that any provision of these General Conditions of Use is unenforceable or void under the applicable law or as a result of a judicial or administrative decision, said non-enforceability or nullity will not cause these General Conditions of Use to be unenforceable or null as a whole. In such cases, THE COMPANY shall proceed to modify or replace said stipulation by another that is valid and enforceable and that, as far as possible, achieve the objective and claim reflected in the original stipulation.