FREQUENTLY ASKED QUESTIONS – FAQ
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If you order before 12.00 a.m. You will receive your order the following day.
In addition to our own laboratory we produce only in collaboration with other national and European manufacturers. Always under CEE regulations
Our customer telephone service is from 9.00h to 15.00h.
Also you can conctt through our CONTACT section on the home page or through the email info@iberiavision.com
The charge for shipments under € 50 is € 3 + VAT in Spain or € 5 + VAT in Balearic Islands. Orders over 50€ will have free shipment.
Payment options
- 1. Bank transfer: it is the safest system for you and preferred by us. You can make the payment of the order via bank transfer or entering the amount of the order in our bank account. It will not incur any additional charges for the customer.
- 2. Credit Card: by payment REDSYS Insurance through the OnLine Store
- 3. Cash on delivery: through our transport agency we deliver at your home and you pay the carrier when picking the package. Additional expense of € 2.
In our contact section you can send us the information you want for us to process, such as claims before orders or cancellations. To that effect, and although it is not necessary for this, we thank you to indicate the order number, and we will try to answer you as soon as possible.
Promotions and discounts are not cumulative. Therefore, the bonds will not be applicable to the products described as “offers”.
The transfer expenses will be borne by the payer therefore must indicate in the concept the order number and name of the person who makes the purchase. We warn that the shipment will start once the payment has been received in our account, this circumstance will normally delay the order for a day or two more. If the transfer has not been made within ten days, we will proceed to cancel the order.